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15 Jul 2016



Train delay compensation

Commuters have been hit by rush hour misery today after a train struck a tree in south-east London.



Southeastern has apologised to travellers after some services were cancelled as a result of obstruction about the Hayes to Charing Cross route.



Train refund
About the rail operator’s Twitter account, an email was posted to at least one delayed commuter that a train had hit a tree.



The incident has sparked disruption about the busy commuter route and resulted in anger as some trains missed stops inside a bid to avoid further chaos.



Isobel McGeever tweeted: “Love it when @Se_Railway cancel the Hayes train so I'm late in my first day of work.



While another wrote: “I've just moved & started getting this train. Out of 6 mornings,my train has run using time twice. No excuse for this type of poor service



One man posted: “Demand on #Hayes line is rising but offering continues to be the same. PLEASE assess the frequency/length of such trains.”



The Standard has approached Southeastern for more information regarding the difficulties.



Elsewhere, commuters on the way to Liverpool Street also face difficulties as overrun engineering work near Gidea Park caused delays on trains from Shenfield.



TfL rail said it on its website that services could be cancelled or delayed by approximately Twenty or so minutes with disruption set to last until 2pm.



Trains from London Liverpool Street towards Shenfield have aren't calling at Brentwood and Harold Wood, it added.


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